Tracey's testimonial

Crana Dental saved Jack’s Christmas!

In December 2012 my son Jack has been complaining of a sore tooth. After a few visits to the school dentist Jack still complained and began to experience a lot of pain and discomfort. On the Christmas Eve morning Jack woke up with a lot of pain and discomfort with his tooth. I rang everywhere in Donegal and Derry to see if I could get help for Jack and no dental service was available to him. I was talking with my friend and asked her “Is there nowhere I could get him seen by a dentist today?” My friend told me she was a client of AS Dental in Buncrana and she thought I might get help there, but it was Christmas Eve so she wouldn’t be sure.

I called the number and Aneta Spring herself answered the phone. I told her of my dilemma and she said to meet me at the surgery as soon as possible. When we arrived the service we received and the welcome was outstanding. Aneta dealt with Jack in such kindness but yet great professionalism and she provided a clean anti-biotic treatment for Jack. When we left the surgery Jack was feeling a lot better. Aneta said she would fill the tooth or extract as it was a baby tooth and she hoped the treatment would suffice to give Jack relief.

That afternoon which was Christmas Eve I received a phone call from Aneta at 4pm to ask how Jack was. I told her he was much better, but however when he ate or drank the tooth was painful. She asked me to meet her at the in 15 minutes. I arrived down with Jack and Aneta had opened her surgery and brought along her daughter as it was Christmas Eve and her staff had all gone home. Again she provided a service that was outstanding. She gave Jack a filling in the tooth and Jack was absolutely pain free. She said she could not have Jacks Christmas spoiled with a painful tooth.

I could not thank her enough for what she did for us that Christmas and will always be grateful to her. Not only did she save Jack Christmas for us but she did it with out over charging us, complaining or making us feel uncomfortable for not being registered as a client previous to this.

I now attend AS Dental myself and will continue to do so with all my family. This experience was one I will not forget in a hurry and I have absolutely no doubt that there is not one other service in the area that would have done what Aneta did for us that day. As we ate our Christmas dinner I was astounded when Jack said “Mammy I really enjoyed my dinner and its all thanks to Aneta cause she fixed my tooth” not only has she impressed me as an adult but she also impacted very positively a child of 5 years old. Jack returned to Aneta after Christmas with a beautiful card he had written and a gift as he honestly felt— She saved his Christmas.

Thank you to Aneta and all the staff for your kindness and professionalism.

Tracey, Joanne and Jack. xxx